Letcher Bros. Auto Repair Testimonials

Diamond Certified Company Report

We declare that this company HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status. FOUR CONSECUTIVE YEARS | CERTIFICATE #185

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Based on 152 surveys of verified customers

Survey Results - Customer Satisfaction

Verbatim Survey Responses

“It's convenient, close to my home, and a small business. I like the work they do. I can always take my car in ...”

“That they always do a good job, and they are very helpful.”

“Customer-oriented and quick service”

Click to read all survey responses. 

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Letcher Bros. Auto Repair services most types of European and Japanese vehicles at its Pinole facility, handling everything from general tune-ups and computer diagnostics to comprehensive engine and transmission repairs. The company is also qualified to perform dealer-required scheduled maintenance work, and it offers free local towing with every major repair.


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Testimonials Testimonials

What Bay Area Clients Have to Say About Us

"I own a German make car, and they really know how to take care of it, maintain it, and how to fix it. They take care of all of the problems, and they are reasonable in price too. Their mechanics are very competent. I've been taking my car to them for five years now, and I have been very satisfied.

"I like their friendly customer service. I feel welcome and comfortable there. I feel like I am almost like family. They are so helpful about running you home or to BART too. They work with you, and they are accommodating."

Allyson L.

"They are great. I have been going to them for over five years and have been very satisfied. They are friendly, efficient, professional, competent, caring, honest, reliable, knowledgeable, and more. What they tell you is what you get. There's no hidden agenda. I've never had to take my car back because the problem was still there, not resolved, or fixed. I totally trust them.

"I liked that they did exactly what they said they would do, and they were very honest. Their service was quick. They get you in and out as fast as they can, and they have good communications about keeping you updated on the status of your car. "

April C.

"They were very reasonable and honest. They were able to get me a part that was so much less than what the dealer was going to charge me. I was just so happy that they were able and willing to do that for me. They were very informative. They explained the problem very well and made me feel glad that I had taken my car to them, as opposed to someplace else.

"I liked that they were very helpful and accommodating. They gave me a ride to and from my home. My experience with them was absolutely wonderful."

Bruce F.

"They are extremely honest, which is very important to me as a woman. I know they will do exactly what needs to be done at a very fair price. They have always been so good to me, so I am happy to participate in this survey. I give them an 'A+' for everything.

"It's one of the few places I can go to, knowing that they will be honest and do great repairs on my car without taking advantage of me. "

Caroline D.

"Their estimates are accurate. They don't add charges that you do not anticipate. Your car is ready when they say it will be. They are honest and competent. I have been very happy with everything they've done for me over the years. "They are very courteous and knowledgeable about cars. They know what to do. I like that they tell you what needs to be done and what can wait. They do not make unnecessary repairs." Casey H.

"They are honest, fair in their pricing, and terrific at what they do. They are very personable. They make you feel welcome and appreciated. The family-oriented atmosphere is enjoyable. I like knowing that they are so trustworthy. "I like the timeliness of their work. They have your car ready to go when they say it will be. I know I can trust them and depend on them to do what is needed and that the work will be done correctly."

Deborah M.

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Contact Information

Letcher Bros. Auto Repair
636 San Pablo Ave.
Pinole, CA 94564

Phone: 510-724-2335

Business Hours:

Monday-Friday, 8 a.m.-5:30 p.m.

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